Hopefully you'll never have to cancel your order. But in the unfortunate event that you did, how would you go about doing so and what's our policy for cancellations? Look over the information below, and hopefully we can answer all of your questions on this topic.

Cancellations Policy

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 12 hours, beginning at the time you purchase the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible. Usually this process is completed within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any item made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

How To Cancel Your Order

After you've read through our cancellation policy and wish to cancel your recent order. Please follow the steps below.

  1. Email us via support@halalsweetscompany.co.uk as soon as you can. In this email please include the order number we sent to you once the order had been placed and the name which you entered during the checkout process.
  2. A member of our team will get back to you as soon as possible to let you know if you are eligible to cancel your order.
  3. If it 's possible for us to cancel your order you can expect your refund to be processed within 30 days.
Withdrawing/Refunding your order

We withhold the right to cancel, refund or partially refund your order at any time during the order processing and completion period. We will never cancel an order without refunding your money completely unless you are told otherwise.